Our Team

Image: A member of our team

Our staff, both in the office and our caregivers in the field, provide extensive support for our clients, their families and each other. It is this collaborative, caring environment that ensures all of the details are taken care of for our clients.

Our staff undergoes rigorous screening  including checking all references and undergoing a Federal background check.  All field staff are licensed, bonded and insured and receive training as a Home Care Aide or Certified Nursing Assistant as well as ongoing continuing education to ensure they have the skills they need. Most important they have the full support of our office staff to ensure the client is protected at all times

We encourage you to take a moment to learn about us!

Meet Our Office Staff


Merri Klein - President - email

Merri is very passionate about Companion Care.  The decision to start her own business in 2004 was based on a desire to go back to her roots where she was most comfortable and valued.  As a graduate of Purdue University with a degree in Mechanical Engineering, Merri started her career working with Westinghouse Electric Corporation designing and testing Naval Nuclear Reactors.  Over the next 20 years, she held various positions as an engineer and later as a business consultant.  While she appreciates all the experienced gained from working with big organizations, she describes starting her own business as “coming home”.  Merri loves being an employer and is amazed every day by the wonderful employees she has.  A day doesn't go by without someone telling Merri how much they appreciate CCI’s support in caring for a family member. She is very proud of Companion Care and the difference our team makes in people’s lives.


Mark Lofstead - Administrator - email

Mark worked for many years as an investigator and manager in Civil Rights for the federal government.  In 2004, he helped Merri begin Companion Care and now helps manage the business aspects of Companion Care.  Mark and Merri married in 1997 and moved to the Seattle area in 1998. When he is not crunching numbers in the Companion Care office, Mark enjoys hiking in the Cascades with Merri, gardening and rearranging old songs while playing the piano.

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Teri Walker - Human Resources / Office Manager - email

Teri brings 22 years of experience with a focus in office administration and personnel management. Having co-founded a successful high-tech placement firm serving clients including Microsoft, SAFECO Insurance and PACCAR, Teri’s professional history spans from C-level Executive Assistant through Office Manager to Team Leader. Teri began her career at Pay ’n Save Drug Stores, where she devoted twelve years to largest drug store retailer in the Pacific Northwest followed by eleven years with the placement firm she co-founded Sonasearch, Inc. Teri honed her management and team leadership skills over the last five years at Target Stores, Inc. She is thrilled to be associated with the strong, compassionate team at Companion Care and pleased to return to helping clients in a more direct, tangible way.

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Rebecca Bian - Schedule Coordinator - email

Rebecca has lived in Woodinville Washington for over 17 years.  She has a Master’s degree in history and archival administration from Case Western Reserve University in Cleveland Ohio, and has worked in university libraries for many years.  As Lead Scheduler at Companion Care, Rebecca is passionate about helping others and serves a central role in matching the needs of clients to specific caregivers.  In her spare time, Rebecca loves dancing and singing, and she is an active member at Seattle Ensemble of Songs and Dances.  She and her husband have two children who both attend UC Berkeley.

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Paulina Sanford - Case Manager - email

Paulina, or Lina for short, was born in California and raised in Washington State. She received her CNA license in 2012 from Shoreline Community College. Since her college days, Lina has spent the past three years gaining knowledge and experience working with the elderly population at The Anderson House in Shoreline. She has been extremely grateful to have worked in many different departments such as AM Med Tech, Caregiver and Life Enrichment Associate. Lina believes that physical and mental health as well as still maintaining the respect of the elderly’s desire to remain within their own home is equally as important. In her spare time Paulina loves cooking, traveling, evening walks, and Netflix.