Our staff, both in the office and in the field, provide extensive support for our clients, their families and each other. It is this collaborative, caring environment that ensures all of the details are taken care of for our clients.
Our staff undergoes rigorous screening including checking all references and undergoing a Federal background check. All field staff are licensed, bonded and insured and receive training as a Home Care Aide or Certified Nursing Assistant as well as ongoing continuing education to ensure they have the skills they need. Most important they have the full support of our office staff to ensure the client is protected at all times
We encourage you to take a moment to learn about us!
Meet Our Office Staff
Merri Klein - President - email
Merri is very passionate about Companion Care. The decision to start her own business in 2004 was based on a desire to go back to her roots where she was most comfortable and valued. As a graduate of Purdue University with a degree in Mechanical Engineering, Merri started her career working with Westinghouse Electric Corporation designing and testing Naval Nuclear Reactors. Over the next 20 years, she held various positions as an engineer and later as a business consultant. While she appreciates all the experienced gained from working with big organizations, she describes starting her own business as “coming home”. Merri loves being an employer and is amazed every day by the wonderful employees she has. A day doesn't go by without someone telling Merri how much they appreciate CCI’s support in caring for a family member. She is very proud of Companion Care and the difference our team makes in people’s lives.
Mark Lofstead - Administrator - email
Mark worked for many years as an investigator and manager in Civil Rights for the federal government. In 2004, he helped Merri begin Companion Care and now helps manage the business aspects of Companion Care. Mark and Merri married in 1997 and moved to the Seattle area in 1998. When he is not crunching numbers in the Companion Care office, Mark enjoys hiking in the Cascades with Merri, gardening and rearranging old songs while playing the piano.
James Elzie- Case Manager - email
After spending twenty years in retail sales management, James life changed dramatically when his wife was diagnosed with cancer which she ultimately succumbed to. From that point forward, James chose to focus on a career where he could deliver the kind of care that he witnessed during his wife’s end of life journey under hospice care.
In that effort, he returned to school to obtain his Nurse Assistant certification, and then continued to fulfill a long-delayed dream of obtaining his bachelor’s degree in Sociology from the University of Washington’s School of Interdisciplinary Arts and Sciences in Bothell. While completing his education, he worked as an in-home caregiver, and has found his life greatly enriched by this experience, far beyond financial measure.
James is passionately committed to providing the best in-home care for those in need and as a Care Manager, he works diligently to maintain open communication with clients and caregivers in an effort to build and refine Plans of Care that meet the changing needs and desires of Companion Care’s clients.
Tiffany Locking - Creekside Care Manager & Schedule Coordinator - email
Tiffany grew up in Monroe Washington where she met and married her high school sweetheart of 15 years. Tiffany brings 25 years of customer service experience to the team along with her passion for helping others. She developed this passion while caring for family members and eventually went on to earn her CNA license and EKG training from Edmonds Community College in 2014. Tiffany joined Companion Care’s team in 2015 where she earned the love and respect of her clients and co workers. In 2017, Companion Care asked Tiffany to step into the role of care manager and schedule coordinator for the Creekside retirement facility where Companion Care provides services for many of the residents. Tiffany learned quickly what was needed to manage the staff to care for our clients while at the same time earning the respect of her staff.
Along with her time spent in managing and scheduling staff Tiffany loves to visit with our clients daily and offer hands assistance when needed.
When she is not at work Tiffany and her husband along with their two wonderful children enjoy attending the children’s various sporting events. When not at sporting events they enjoy hiking, kayaking, and biking together as a family.
Rebecca Pulaski - Scheduler - email
Rebecca was born in California but grew up in Mukilteo, WA. After working for 3 years as an Account Representative in insurance billing, Rebecca graduated from the University of Washington, Bothell with a degree in Business Marketing. Upon graduation she spent some time in management and company training before the CCI team.
Rebecca brings with her 7 years of customer service experience. She enjoys having conversations with people every day and being someone they can rely on when they need help. When she is not working Rebecca spends her time reading, playing video games, and staying active.
Yvette Moreno - Human Resource / Office Manager - email
Yvette comes from a Mexican family that devotes their efforts in helping others. Yvette decided to go into home care because it embodies her family’s motto; “Caring for others is just what you do.” Knowing she wanted to cultivate her passion in helping and serving others, she attended Lake Washington Technical College and earned her Home Care Aid license. Yvette also obtained her Med Tech and Nurse Delegation Certification allowing her to work alongside hospice teams, providing hands on comfort and support to individuals facing life-limiting illness. Yvette joined Companion Care Inc.’s team in 2017 where she started worked as a part time caregiver and HR assistant. Quickly learning that helping others through a supervisory role was a passion of hers, she knew that Human Resources was the field for her. Yvette brings 10 years’ experience as a caregiver which helps her focus attention on managing our staff. She also uses her strong organization skills in managing the office. Alongside raising her most pride possessions, her children, Yvette loves spending her time building a strong office team that enjoys working together like family.
Cassie Kwan, Recruiting Specialist - email
Cassie is originally from Vancouver, Canada but grew up in Edmonds, WA from a young age. She attended Edmonds Community College before both her and her husband moved to up to Canada to work alongside family for 3 years. During this time, Cassie’s mother passed away after losing her battle with Leukemia. After returning to Washington Cassie decided she wanted to commit herself to meaningful work.
Cassie comes to Companion Care Inc. with 5 years experience within the home care field. She started her career within in-home care as a case manager for a state-funded agency in 2015. After successfully managing a caseload for over a year, Cassie eventually ended up in a recruiting role. After several years of continued success in her recruiting role, an opportunity presented itself at Companion Care Inc and Cassie could not be happier to be part of the truly special team at CCI. She believes that her role of caregiver recruiter is the best of both worlds, as she is not only responsible for finding caregivers for our clients, but also providing livelihood to those who we hire.